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Frequently Asked Support & Academic Inquiries
How do I report an incorrect MCQ answer key or question typo?
When practicing questions on any subject or chapter page, click the flag icon directly on the question card to report an issue. Alternatively, use the contact form above with the subject "MCQ Error Report" and provide the subject code, chapter title, and specific question details. Our academic review board verifies all flagged questions against standard university textbooks.
What should I do if my student account displays an inactive status?
If your account shows an inactive banner upon sign-in, it typically indicates a pending payment verification, expired trial session, or administrative review. Submit your registered email address and transaction reference ID through this form, and our support staff will verify your enrollment records promptly.
How often are university examination questions and past papers updated?
Our academic syllabus repository is updated at the conclusion of each university examination cycle (Midterm and Finalterm semesters). Questions are curated, verified with detailed explanations, and categorized by subject curriculum topics to help students prepare effectively for upcoming examinations.
What are the expected response times for submitted inquiries?
Our support desk operates Monday through Saturday, from 09:00 to 18:00 PKT. General inquiries and content correction requests are typically processed within 24 to 48 business hours. For urgent billing or exam accessibility questions, our team prioritizes immediate resolution.